1. Definition and Scope
1.1 Hold Box: A service that allows customers to temporarily store multiple paid orders under the same account, and have them shipped together once shipping conditions are met.
1.2 Applicable Products: All product series sold by this store (including blind boxes and Confirmed Boxes). If any product is not eligible, it will be clearly indicated on the product page.
1.3 Applicable Channels: Valid orders placed through our official sales channels (including livestreams, official website pages, and group links).
2. Usage Process
2.1 Adding to Hold Box: Select “Add to Hold Box” at checkout, or confirm with customer support to have your order added.
2.2 Accumulated Amount: The system calculates based on the actual paid subtotal of products (after discounts, coupons, and promotions; excluding shipping fees and taxes).
2.3 Trigger for Shipment: Once the Hold Box total reaches USD $40, the system will move the order to “Pending Shipment Confirmation” status.
2.4 Shipment Confirmation: Before shipping, we will send you a confirmation notice and itemized list by email or message. You may review your shipping address, consolidated contents, and remarks.
2.5 Packing & Dispatch: Once you confirm, the Hold Box will be packed and shipped. If you require split shipping or address changes, please state them during confirmation.
3. Pricing and Threshold Details
3.1 Calculation: The accumulated amount = the actual paid subtotal of valid, non-canceled orders under the same Hold Box.
3.2 Discounts: Coupons and promotions apply first; the final discounted subtotal is counted toward the Hold Box total.
3.3 Threshold: The standard threshold is USD $40. Adjustments due to promotional campaigns will be subject to the campaign rules.
3.4 Shipment Below Threshold: If you request shipment before reaching USD $40, please contact customer support. Any additional fees or shipping charges will follow the current policy.
4. Cancellation and Stock Exceptions
4.1 Cancellation:If cancellation causes the total to fall below USD $40, the Hold Box will revert to “Continue Accumulating” status.
4.2 Out of Stock / Exceptions: If certain items are out of stock or fail quality inspection, we will notify you at shipment confirmation and offer replacement or refund options.
5. Shipping and Address
5.1 Address Confirmation: Shipment will follow the final confirmed address at the time of shipment confirmation. Address changes must be provided before confirmation.
5.2 Consolidated Shipping: Hold Boxes that meet the threshold will be shipped together in one package by default. Requests for split packages may incur additional costs.
5.3 Delivery Time: Subject to the carrier’s standard delivery times. Holiday or peak seasons may extend processing time.
6. Notifications and Account Statements
6.1 Weekly Updates: We will provide weekly updates on your Hold Box status, including accumulated totals, item lists, and estimated shipment schedules.
6.2 Shipment Reminder: Once the threshold is met, a shipment confirmation notice will be sent. Please confirm within the stated deadline; overdue responses will be handled according to the notice.
6.3 Itemized Statement: A consolidated order list and breakdown will be provided when shipping, for your review.
7. After-Sales and Disputes
7.1 Blind Box Policy: Due to the random and uncontrollable nature of blind boxes, once an order is placed it cannot be returned or refunded. This rule applies to all payment channels, including but not limited to PayPal, credit cards, and their chargeback/checkback functions.
7.2 Other Products: Non-blind box products follow the store’s standard after-sales and return/exchange policy.
7.3 Discrepancies: If there is any mismatch between the itemized list and received items, please contact customer support within 48 hours of receipt, and provide unboxing videos/photos for verification.
7.4 Misuse and Restrictions: The store reserves the right to restrict Hold Box usage or cancel related orders in cases of frequent cancellations, malicious stock hoarding, or abuse.
8. Privacy and Security
8.1 Account Uniqueness: Each Hold Box is tied to one account and cannot be transferred or merged with another account.
8.2 Data Protection: Your information will only be used within the scope necessary to fulfill orders, in accordance with our privacy policy.
9. FAQ
Q1: What is the purpose of the Hold Box?
A: It allows you to only purchase items you truly like, while postponing shipment until the threshold is met, thus reducing unnecessary purchases and shipping costs.
Q2: Can Confirmed Boxes be added to the Hold Box?
A: Yes. Both blind boxes and Confirmed Boxes can be added (unless otherwise stated on the product page).
Q3: Will the system automatically ship once it reaches USD $40?
A: Once the threshold is met, the status changes to “Pending Shipment Confirmation.” We will first confirm the contents and address with you, and then ship.
Q4: Can I request early shipment below USD $40?
A: Yes, by contacting customer support. Additional shipping fees or costs will apply based on the current policy.
Q5: Can I keep my Hold Box indefinitely?
A: To ensure service quality and inventory flow, we will provide reminders in weekly updates. If there is no action for an extended period, the store may follow up and process according to policy.
10. Terms of Agreement
10.1 By placing an order, you acknowledge and agree to all the rules listed in this document.
10.2 If there is any inconsistency between these rules and specific promotional or product-page terms, the promotion/product-page terms prevail.
10.3 These rules may be updated and published from time to time based on operational needs.